Refund Policy

1. Policy Overview

This Refund Policy describes the principles and procedures Navron uses to evaluate refund requests for paid plans, premium access, and other eligible digital services sold directly by Navron. Our intention is to establish a consistent process that considers the customer's circumstances while recognizing that digital services differ from physical products.

When you purchase a Navron subscription, payment may grant access to software features, premium configuration options, service capacity, or other digital benefits. Depending on the plan, those benefits may become available immediately after payment. A customer may therefore have already received part or all of the digital service before a refund request is submitted.

For this reason, requests are reviewed on their merits rather than approved automatically. We consider whether the purchase was authorized, whether the service was delivered as described, whether a material technical problem occurred, whether the issue could be resolved, and whether the requested remedy is appropriate.

The policy should be read together with our Terms of Service, Privacy Policy, and the plan information displayed when you make a purchase. If a specific purchase page contains additional terms, those terms may also be relevant to the review, subject to applicable law.

2. Services Covered by This Policy

This policy generally applies to paid digital products and subscriptions purchased directly from Navron, including eligible premium plans associated with a Discord server or user account. It may cover monthly, yearly, lifetime, promotional, or other paid offerings when those offerings are sold by Navron and the relevant purchase is identifiable.

2.1 Premium subscriptions

Subscription purchases provide the access and benefits described in the applicable plan. The billing interval, price, renewal terms, and included features should be reviewed before checkout. A request relating to a subscription is assessed against the specific plan and transaction rather than a general assumption that every subscription is refundable or non-refundable.

2.2 Lifetime or one-time purchases

Where a lifetime or one-time plan is offered, the term refers to the scope and duration described on the purchase page. It does not necessarily mean that every future feature, third-party integration, or external platform will remain available forever. Requests concerning such purchases are evaluated using the description and terms shown at the time of sale, along with applicable law.

2.3 Third-party products and payments

Some transactions may be handled by an external payment processor or storefront. The payment provider may impose its own technical procedures, identity verification, refund routing requirements, or processing timelines. Navron will provide reasonable assistance with eligible requests for purchases made through its authorized sales channels, but cannot guarantee a provider's independent processing speed or decision.

If you purchased a product from a third party that is not sold or controlled by Navron, you may need to contact that seller or provider directly. We cannot promise refunds for payments that Navron did not receive or authorize.

3. The 14-Day Refund Review Window

Because Navron is a digital SaaS software product, refund requests should be submitted to our support desk within 14 calendar days of the relevant subscription purchase for evaluation. This period is intended to give customers an opportunity to report a purchase concern, explain the circumstances, and provide information that allows us to investigate.

The 14-day period is a request and evaluation window under this policy. It is not a promise that every request submitted within that period will be approved. Approval depends on the nature of the issue, the facts established during review, the terms applicable to the transaction, and any non-waivable rights under applicable law.

3.1 When does the period begin?

The period normally begins on the date the relevant subscription purchase is completed, as recorded by the applicable payment provider. If the payment was delayed, duplicated, reversed, or otherwise recorded incorrectly, explain that circumstance in your request so that support can identify the appropriate transaction date.

3.2 What if I contact support after 14 days?

If the ordinary review window has passed, you may still contact support to report a material service failure, unauthorized payment, billing error, or other significant issue. We will assess whether the request can be considered under applicable law, the relevant purchase terms, and the circumstances of the case. Contacting us after the window does not guarantee an exception or a refund.

3.3 What if the issue started during the window?

If you encounter a problem during the review window, contact support as soon as reasonably possible. Include when the issue began and any relevant error messages or evidence. Prompt reporting helps us investigate service logs, verify the problem, and determine whether a correction or another remedy is appropriate.

4. Refund Eligibility

Each request is evaluated individually. No single factor guarantees a refund, and a request may require additional information before a decision can be made. The following circumstances may support a refund review.

4.1 A material service failure

If a paid feature that was included in your plan cannot be accessed or does not operate substantially as described, please tell us what happened. We may investigate the affected feature, check whether the problem is widespread or account-specific, and attempt to restore the service. If a material failure cannot reasonably be resolved, a refund or another appropriate remedy may be considered.

4.2 Duplicate charges

If you believe the same purchase was charged more than once, provide the dates, amounts, and available transaction references for the relevant payments. We will check whether the entries represent duplicate captures, separate purchases, pending authorizations, or a payment provider's display of a single transaction. Verified duplicate charges will be addressed appropriately.

4.3 Incorrect billing amount

If you were charged an amount that differs from the applicable checkout price, contact support with the transaction receipt and expected amount. Currency conversion, taxes, provider fees, and bank charges may affect the final amount shown by your bank. We will investigate the original transaction details before determining whether a billing correction or refund is due.

4.4 A purchase made in error

If you selected the wrong plan, purchased the wrong duration, or made another genuine purchasing mistake, explain what happened and contact us promptly. We may consider whether the purchase has been used, whether the requested change is technically possible, and whether a correction, plan change, credit, or refund is appropriate. A mistaken purchase does not automatically qualify for a refund.

4.5 Unauthorized transactions

If you believe a transaction was made without your authorization, report it immediately to the relevant payment provider and contact Navron support. We may ask for the transaction reference and other reasonable information needed to identify the payment. Never send passwords, complete card numbers, security codes, or account recovery codes through a support ticket.

4.6 Material differences from the advertised plan

If a material feature described as included at the time of purchase was not provided, share the relevant plan description and explain the difference. We will compare the claim with the applicable purchase information and determine whether the issue warrants correction, an alternative remedy, or a refund.

4.7 Other exceptional circumstances

We may consider other reasonable circumstances on a case-by-case basis. Factors can include the duration of an outage, the extent of affected functionality, previous attempts to resolve the issue, the amount of service already delivered, and any relevant legal requirements.

Eligibility is assessed fairly and consistently. We will not treat a customer's mere decision to stop using a functioning service as proof that the service was defective.

5. Circumstances That May Not Qualify

Certain circumstances may not, by themselves, justify a refund. These examples help explain how requests are evaluated; they do not override mandatory consumer rights or prevent us from reviewing the facts of an individual case.

5.1 Change of mind

A customer may decide that a plan is no longer needed after purchasing it. If the service was delivered as described and there is no other qualifying circumstance, a change of mind alone may not justify a refund under this policy. Any applicable statutory cancellation right remains unaffected.

5.2 Failure to use the service

Not using a purchased feature, forgetting to configure a server, or not inviting the bot after purchase does not automatically establish a service failure. If you could not access the feature because of a technical issue, tell us the details so that we can distinguish lack of use from inability to use the service.

5.3 Incorrect expectations

A feature may not work exactly as a customer expected even when it operates according to the description provided at purchase. We encourage customers to review the plan information and ask questions before purchasing. We will still examine credible claims that a material description was inaccurate or misleading.

5.4 Problems outside Navron's control

Discord outages, third-party service interruptions, changes to external APIs, local internet problems, incompatible software, or customer-controlled server permissions may affect functionality. Such events do not automatically establish a refundable failure of Navron's service. We will nevertheless review whether the paid functionality was materially affected and whether any appropriate remedy is available.

5.5 Violations of the service terms

Where access has been suspended because of verified abuse or a material violation of our Terms of Service, that conduct may be relevant to refund eligibility. We will evaluate the circumstances and any applicable legal obligations rather than assume that every suspension automatically eliminates refund rights.

5.6 Previously resolved requests

A request that has already been investigated and resolved may not qualify for repeated reimbursement for the same transaction and the same issue. If you have new evidence, believe the original decision contained an error, or experience a new issue, explain that distinction when contacting support.

5.7 Complimentary or promotional access

Free trials, complimentary grants, promotional benefits, and access that was not purchased may have no purchase amount available to refund. If a promotion included a separate paid transaction, the paid portion can be reviewed using its actual transaction details.

6. Technical Problems and Service Interruptions

We understand that a paid feature that does not work correctly can be frustrating. Before deciding whether a refund is appropriate, we may first investigate the problem and attempt a reasonable fix where practical. This gives us an opportunity to correct the service issue and restore the benefit you purchased.

6.1 Information that helps us investigate

• The name of the affected premium feature or plan.
• The date and approximate time the issue occurred.
• A description of what you expected and what happened.
• Relevant error messages or screenshots with sensitive details removed.
• The affected Discord server or account, where necessary.
• The steps you already attempted to resolve the issue.

6.2 Troubleshooting and remediation

Depending on the problem, support may provide configuration guidance, explain a permission requirement, investigate an outage, or refer a defect to the development team. We may ask you to try a reasonable diagnostic step when doing so is safe and relevant. You are not required to share passwords or disable security protections to obtain support.

6.3 When the issue cannot be resolved

If a material failure persists despite reasonable troubleshooting, we will review the impact on the paid service and the options available. Those options may include restoring access, providing an appropriate correction, or considering a full or partial refund where justified. The remedy depends on the circumstances and any applicable legal requirements.

6.4 Third-party outages

Navron may depend on Discord and other external services to operate. We cannot guarantee uninterrupted operation of those independent services. If an external interruption materially prevents you from receiving a paid Navron benefit, tell us the dates and the affected feature so we can assess the impact and any reasonable response.

7. Subscription Cancellation and Renewal

Cancelling a subscription and requesting a refund are different actions. Cancellation generally concerns future renewal, while a refund concerns a payment that has already been made. Completing one action does not necessarily complete the other.

7.1 Cancelling future renewals

If your plan renews automatically, use the cancellation method provided by the relevant purchase platform or contact support for guidance. Where cancellation is successfully completed, the subscription should not renew for a subsequent billing period, subject to the terms and operation of the applicable provider.

Please keep any cancellation confirmation. If a charge occurs after you believe you cancelled, send us the confirmation and the transaction details so that we can investigate whether the payment was processed before or after the cancellation took effect.

7.2 Current subscription access

Unless the applicable plan terms or law require otherwise, cancellation may leave existing paid access available until the end of the current billing period. Cancellation does not automatically mean that the unused portion of the period will be refunded.

7.3 Renewal charges

If you are charged for a renewal that you did not expect, contact support promptly. Include the plan, renewal date, and available payment reference. We will check the subscription and billing records, the cancellation status, and the terms that applied when the purchase was made.

7.4 Changing a plan

If you wish to switch between plans or billing intervals, contact support before making another purchase if you need assistance. A plan change may require a new transaction and may be subject to the checkout terms. We cannot promise that every upgrade, downgrade, or plan transfer can be reversed or refunded.

7.5 Lifetime purchases

A one-time lifetime purchase does not ordinarily renew as a recurring subscription. However, the meaning and scope of the lifetime benefit depend on the plan description and purchase terms. If you believe a one-time payment was incorrectly billed as recurring, contact support with your transaction records.

8. Payment Methods, Currency, and Taxes

Refunds depend partly on the payment method and provider used for the original transaction. Where a refund is approved, Navron will generally request that the amount be returned through the original payment method if the provider supports it and the transaction can be refunded.

8.1 Payment-provider processing

The provider may require transaction verification or additional processing before funds are returned. Navron's approval and the provider's completion of the refund are separate stages. We will communicate the status available to us, but cannot guarantee the date on which the customer's bank or wallet will display the funds.

8.2 Currency conversion

If your payment was converted from one currency to another by a bank, card issuer, wallet, or payment processor, the amount credited to your account may differ from the original amount shown in your local currency. Exchange rates may change between the purchase and refund dates. Your bank or provider controls its own conversion calculations and fees.

8.3 Taxes and additional charges

The treatment of taxes depends on the original transaction, applicable law, and the payment provider's process. If a transaction included tax or a separate fee, the refund calculation will be assessed according to the applicable rules. Bank fees, currency conversion charges, and other charges imposed independently by your provider may not be controlled by Navron.

8.4 Failed or pending payments

A pending authorization is not always a completed payment. If a payment appears pending or a checkout fails, check the transaction status with your provider before making repeated purchases. If the amount is captured more than once, or a pending amount does not resolve as expected, provide the transaction details so we can help investigate.

8.5 Payment information and security

Never include a full payment card number, security code, banking password, wallet seed phrase, or account recovery code in a support request. A transaction identifier, receipt, payment date, and amount are usually more appropriate starting points. Redact unrelated personal or financial information from screenshots before sending them.

9. How to Request a Refund

All requests should be submitted through the official Navron support channel. Providing complete and accurate information helps us locate the transaction, understand the problem, and avoid unnecessary delays.

9.1 Information to include

• Your Discord user ID, if needed to identify the purchase.
• The Discord server ID associated with the premium plan, if applicable.
• The purchased plan and billing interval.
• The payment date, amount, and currency.
• The order ID or transaction reference provided by the payment platform.
• A clear explanation of the reason for the request.
• Relevant screenshots, error messages, or previous support case references.

9.2 What happens after submission?

We will review the information provided and may ask follow-up questions if important details are missing. The team may verify the transaction, compare the purchase with the applicable plan description, examine relevant technical information, and determine whether the issue can be resolved without a refund.

We may need to refer a case to the relevant payment provider or technical team. If further information is needed, respond through the same support conversation where possible so that the review remains connected to the original request.

9.3 Accurate information and cooperation

Please provide truthful information and avoid opening multiple tickets for the same transaction unless support directs you to do so. Duplicate requests can make the review harder to track. Providing fabricated receipts, altered payment records, or intentionally misleading information may result in further review and may affect how the request is handled.

9.4 Do not share credentials

Support staff should not need your Discord password, two-factor authentication codes, bank login details, or private wallet credentials to evaluate a refund. If a request for such information appears suspicious, do not provide it.

10. How Refund Decisions Are Made

Our goal is to make decisions based on the actual circumstances of the transaction. A support review may consider several factors rather than relying on a single statement or an automatic rule.

10.1 Purchase verification

We first attempt to establish that the transaction relates to an authorized Navron purchase and identify the correct order, plan, amount, and purchaser or recipient. Where the purchase was made through an external platform, we may rely on the transaction information made available by that platform.

10.2 Nature and impact of the issue

We consider whether the request relates to a billing error, unauthorized payment, technical defect, material difference from the advertised service, or another circumstance. We may assess how long the problem lasted, which features were affected, and whether the purchased benefit was available.

10.3 Attempts to resolve the issue

Where practical, we may consider whether a configuration correction, restoration of access, or other reasonable solution can address the reported problem. This is not intended to delay a remedy that is immediately required by law or appropriate for the circumstances.

10.4 Appropriate remedy

Depending on the evidence and applicable rules, the outcome may be approval of a full refund, consideration of a partial refund where appropriate, a billing correction, a technical fix, or an explanation of why the request does not qualify under the applicable terms.

10.5 Communicating the outcome

We aim to explain the decision in understandable language. If a request is declined, you may ask support to clarify the reason or review additional evidence that was not previously considered. An explanation or reconsideration request does not guarantee a different result.

11. Review and Refund Processing Times

Refund handling involves both Navron's internal review and, where applicable, processing by the external payment provider. The time required can vary according to the complexity of the case, the completeness of the submitted information, provider requirements, and banking procedures.

11.1 Initial review

We will make reasonable efforts to review requests in a timely manner. We do not promise a fixed response time unless one is expressly stated in the applicable purchase terms or required by law. During periods of high support volume, additional time may be needed.

11.2 Requests requiring investigation

Requests involving suspected unauthorized payments, mismatched transaction details, technical defects, or third-party payment records may take longer to assess. If important information is missing, the review may be delayed while we seek clarification.

11.3 After approval

Once a refund is approved, we will initiate the refund through the available payment mechanism or explain any additional step that is required. The time it takes for the money to appear in your account is controlled partly by the payment provider and your financial institution.

11.4 If the refund has not appeared

If you have received confirmation that a refund was initiated but cannot see it, first check the payment provider's transaction history. If the provider's expected processing period has passed, contact support with the order reference and refund confirmation so we can investigate.

12. Full Refunds, Partial Refunds, and Credits

The appropriate remedy depends on the type of purchase, the nature of the issue, the extent of any service already received, and the applicable legal requirements.

12.1 Full refund

Where a full refund is approved, the amount returned will be determined by the verified transaction and any applicable legal requirements. If only part of a payment is disputed, support may need to establish whether the transaction can be corrected or whether a wider refund is appropriate.

12.2 Partial refund

In appropriate circumstances, a partial refund may be considered where only part of a purchase was affected or where the relevant rules support a proportionate remedy. A partial refund is not automatic and will depend on the facts and applicable requirements.

12.3 Credits or alternative solutions

Where suitable, Navron may discuss an alternative resolution, such as restoring the purchased functionality or providing another remedy permitted by the applicable terms. A service credit or alternative benefit will not be imposed in place of a cash refund where the law requires a monetary refund.

12.4 No double recovery

A customer should not receive duplicate reimbursement for the same payment through multiple channels. If a provider has already reversed or refunded a transaction, tell us so that the records can be reconciled before another refund is issued.

13. Payment Disputes and Chargebacks

If you believe a charge is incorrect, unauthorized, or unresolved, you may have dispute options through your payment provider. We encourage you to contact Navron support where appropriate so we can attempt to clarify the transaction. You may also contact your provider directly whenever necessary, especially for suspected fraud.

13.1 Before opening a billing dispute

If the issue is a normal billing question or a service problem, providing the order reference to support may allow us to investigate more quickly. Please explain the concern clearly and retain any evidence that you submitted or received.

13.2 Suspected unauthorized payment

If you do not recognize a charge, do not wait for an ordinary support review before contacting your bank, wallet provider, or payment service when urgent action is appropriate. Follow their security instructions and secure any affected accounts.

13.3 Existing disputes

If a payment provider is already investigating a transaction, let us know. We may need to coordinate records through the provider's process. We cannot guarantee the result of an independent dispute decision.

13.4 Honest reporting

We ask customers to describe payment and service problems accurately. Submitting a dispute does not remove a customer's legal rights. Likewise, a knowingly false claim or altered evidence may be relevant to the investigation and handled according to the applicable terms and law.

14. Fraud Prevention and Abuse

We may review a refund request for signs of transaction fraud, repeated duplicate claims, altered receipts, or inconsistent information. Any such review should be based on relevant evidence and must be conducted consistently with applicable law.

Where fraud is reasonably suspected, we may request additional transaction verification through an appropriate and secure method. We will not ask you to disclose passwords, full payment card security details, or private wallet recovery credentials.

The existence of a fraud-prevention review does not, by itself, establish that a customer has acted improperly. Customers should be given a reasonable opportunity to clarify legitimate discrepancies where appropriate.

15. Consumer Rights and Applicable Law

This policy describes Navron's general refund review process. It is not intended to remove, limit, or replace any mandatory consumer protection, cancellation, digital-content, digital-service, or payment right that applies to a transaction.

Depending on where a customer lives, where the business operates, the type of purchase, and how the contract was formed, different rules may govern cancellation periods, defective digital services, refunds, and dispute handling.

If applicable law gives you a right to cancel, obtain a refund, or receive another remedy, that right applies to the extent required by law even if a general provision in this policy would otherwise suggest a different outcome.

If you believe a mandatory legal right applies to your situation, mention the relevant circumstances when contacting support. You may wish to obtain independent legal advice for questions about your individual rights. Navron support can explain our process but does not provide legal advice.

16. Information Used During a Refund Review

To investigate a request, we may need to use transaction details, the relevant account or server identifier, support messages, and information about the reported technical or billing problem. We aim to request only information reasonably needed to handle the case.

Information may be shared with a payment provider when necessary to verify or process a transaction, respond to a dispute, prevent fraud, or comply with a legal obligation. Any such handling is subject to applicable privacy requirements and our Privacy Policy.

Please avoid sending unrelated personal information. If you provide screenshots, remove any visible passwords, private messages, unrelated financial details, or information about other people that is not needed to investigate the request.

17. Changes to This Refund Policy

Navron may update this policy when its payment procedures, products, support processes, or legal obligations change. The current version will be published on this page with an updated revision date.

Changes will not be used to remove mandatory legal rights. Where a change materially affects an existing transaction, the applicable law and purchase terms will determine how the change applies.

We encourage customers to review this page before purchasing a subscription and when submitting a refund request. If a particular purchase is governed by additional terms, retain a copy of those terms and the purchase confirmation.

18. Frequently Asked Questions

The answers below explain the general approach. Your individual transaction may require a separate review.

19. Contact the Navron Support Desk

For refund requests, billing questions, subscription concerns, or problems with a purchased premium feature, contact our official support team. Please include enough information to identify your transaction and explain the issue clearly.

Use the official support link below. When submitting a request, do not post private payment details in public Discord channels. Share only the information reasonably needed through the appropriate support conversation.

For related information, read our Terms of Service and Privacy Policy.